From MSNBC:
“FORT WORTH, Texas - American Airlines said Wednesday its customers will be able to dial up faster access to their flight information through a new telephone program.
Customers who register for the “Remember Me” program can call the airline from the cell phone they used to sign up to get a speedier path to information about their upcoming flight, the company said.
The service is based on a system called Tellme, owned by Microsoft Corp. “Remember Me” works by recognizing the caller’s phone number and retrieving information about that account, according to a Microsoft spokeswoman.
Other companies use the system for voice-directed bill-paying and other functions, according to the spokeswoman.
American executives said the new system would be faster than going through the current menu on the airline’s flight-information number.
AMR Corp. owns American Airlines.”
I think technological breakthroughs such as this would really speed up the process of knowing flight information and other important travel details. It would help a lot to travelers especially since flight schedules are just one call away, not to mention that if they have already registered before, they are put in the “priority list”.
Thumbs up for American Airlines and other airlines who ar already implementing this!
